SHIPPING & PAYMENT
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at hello@papercastlegames.com with your order number.
If you did find a mistake in your delivery address, we’ll ask our provider about sending you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@papercastlegames.com.
Is PayPal the only payment option?
Nope! If you click “Proceed to PayPal” and you don’t have an account, you’ll be able to enter your credit or debit card information and complete your purchase.
RETURNS & REFUNDS
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@papercastlegames.com.
Do you offer refunds?
Refunds are only offered to customers that receive damaged items.
I received a damaged product, what should I do?
We apologize if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@papercastlegames.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
If I order a t-shirt in the wrong size can I get a refund or exchange it for a different size?
We cannot accept fashion/size-related returns or exchanges. If you’re unsure which size would fit better, we recommend that you check the size guide for each product and pick a size according to your measurements.